Expert 24x7 Service Desk Support
Vancord’s Service Desk is the foundation of our Managed Services solution. Our Service Desk team provides ongoing proactive support as well as rapid and immediate response to all our customers’ IT related needs.
Vancord’s ITIL-aligned Service Desk leverages a complete and integrated IT management toolset in concert with a vetted, standard, continuous improvement approach and best-in-class engineering to ensure maximum up-time for our customers. Our service desk is available 24×7 to keep your business running smoothly.
Avoid Network Downtimes That Come with Expensive Disruptions
Having a network outage can affect all areas of an organization. These outages cause operational and reputational damage, may result in financial or customer loss, and negatively impact all areas of a business. Avoid this by outsourcing your IT and working with Vancord today.
Tiered Support Structure
Our support is tiered to deliver the appropriate solution to customers. While we do offer standard service level agreements, our standard response times remain a huge point of pride for our team and well ahead of our competitors.