Security First Services
We specialize in managed services and our dedicated support technicians work tirelessly to monitor and respond to critical network incidents.
The Vantage Protect Difference
Always ON Security
Custom Security Designed into EVERY Support Package
Always on, our clients’ systems are continuously monitored by Vancord’s internal Security Operations Center, detecting and preventing cyber attacks before they occur. In addition to ITIL service management, OS and critical security updates, and other necessary support services.
SUPPORT AVAILABLE FOR Windows | macOS | Linux | + more
Our 5 Step Onboarding
We ensure that our managed IT services are customized to each client with a dedicated project team during our industry-leading onboarding process. Our teaming model ensures rapid response and frequent 1:1 communication with technical teams.
We start our onboarding process by holding a kickoff call to explore partnership communication as well as what to expect regarding proactive maintenance and support. Our main goal is to ensure we become an efficient and knowledgeable extension of your IT team.
Our engineers take the time to understand how your IT assets, systems, and applications interact to provide your business with the technological power required to survive and thrive. We document your entire IT environment in our document management system and set up a living document showing a visual representation of your IT infrastructure.
An engineer then reviews your IT systems with a keen eye toward security, noting everything from the operating system, version, patch level, and configuration to switching IOS versions and running applications. Security best practices are implemented, including deactivating outdated versions of software, deleting old versions of ciphers, patching network equipment — all carefully coordinated and managed with our customer’s team.
Following this initial security sweep, our Cybersecurity team performs a vulnerability scan. Our security engineers use the best of breed and customized scanning solutions to uncover, document, and mitigate security flaws and potential risks. The cybersecurity step of our onboarding process lowers risk and increases the overall security baseline.
Upon completion of the onboarding process, a customer meeting is held to share the key deliverables generated during the process. A customer runbook and network diagram are just a few of the benefits our customers receive upon signing up for managed services.