Culture & Careers

About Vancord

Founded in 2004, Vancord is a full-service Managed Service and Cyber Security Provider headquartered in the Northeastern United States. Vancord successfully combines the power of execution, strategy, and partnership to deliver multi-faceted Information Technology and Cyber Security services to our valued customers. We build strong partnerships with startups, manufacturers, higher education, state and municipal governments, and other diverse organizations.

Who we look for

Vancord seeks talented, engaging candidates to expand its virtual Information Security Office (vISO). This service helps organizations large and small to mature their information security program and preparedness by functioning as a virtual Information Security Officer or advising customer staff in that position. We are eager to expand our team with individuals who can provide astute, actionable security guidance for the diverse organizations that make up the Vancord customer base.

In contrast to virtual CISO offerings of our competitors, the vISO service is delivered as a team. Most engagements embed Vancord to develop strategy in partnership with customer executives or directors. Candidates for this position will serve as the primary customer contact, responsible for developing a trusted relationship, delivering expert guidance, liaising with other customer staff/departments, and executing or coordinating identified work.

Some discussions are more operations focused, covering deeply technical subjects to analyze specific issues and provide tactical guidance. Candidates must be able to straddle this line with ease, dynamically adapting to the appropriate audience and acting as a translator across customer teams for organizational security needs.

Vancord specifically seeks individuals who can demonstrate excellent communication skills. Candidates must adapt guidance in the moment to the audience, consider organizational culture and team dynamics, understand and navigate organizational power structures.

Common responsibilities include:

• Development, refinement, and sustainment of an information security program
• Executive level reporting to convey security initiatives, compliance status, and organizational needs
• Authorship of organizational/departmental policies and procedures
• Maintenance of compliance data and status of security controls
• Vendor risk review and management
• Third party attestations to represent customer security practices (e.g., for cyber liability insurance application/renewal)
• Guidance and triage assistance to evaluate security events
• Security awareness training and outreach to bolster customer staff vigilance to meet compliance obligations
• Mentorship and coaching of customer staff to elevate security acumen and familiarity
• Risk management and tracking
• Authorship of guidance for broad distribution to customer staff members

Ideal candidate characteristics and abilities:

• Current or former CISO, CIO, information security architect, virtual equivalent (e.g., vCISO), or combined work experience in mid-sized organizations
• Ability to learn and accommodate organizational culture of each customer
• CISSP, CISM, GIAC certification, or combination of work and experience
• Demonstrable familiarity with compliance landscape across areas such as NIST 800-171/800-53/CSF, CMMC, HIPAA, GLBA, data privacy
• Understanding of vulnerability measurement, triage, prioritization, and risk management
• Competence in data security governance, classification, and related safeguards
• Familiarity across multiple industries and disciplines
• Refined written communication skills
• Ability to adapt to a varied audience on the fly, including the ability to translate needs and build bridges between unrelated departments
• Professional background that includes technical engineering work
• Keen awareness that security is ever evolving and requires balance

In keeping with the team-driven approach, other applicants who work in close conjunction with similar roles are also encouraged to apply if they demonstrate competence in engaging across organization business units. Previous association with organizations in manufacturing, legal, healthcare, or higher education is a benefit for demonstrable domain knowledge.

In this role, individuals will be expected to provide objective advice rather than sell specific services. Customer needs for new projects, products, and services will be facilitated by separate sales staff.

Remote work is the norm for most engagements with Vancord’s vISO service. Occasional travel to customer sites is likely (e.g., for executive reporting, tabletop exercises, etc.).

Compensation commensurate with experience.

Job Summary:

We are seeking a versatile and experienced automation developer to join our team. The ideal candidate will specialize in building robust automation solutions across diverse platforms and APIs, streamlining operations across various departments including security, managed services, finance, sales, and more. Proficiency in Python is essential, and candidates with a background in managing and operating IT systems are preferred. Familiarity with defensive security, offensive security, or general IT practices is highly desirable.

Key Responsibilities:

• Develop, test, deploy, and maintain solutions utilizing automation tools and code across security, infrastructure, finance, sales, MSP operations, and other departments.
• Integrate automation workflows leveraging APIs from platforms such as CrowdStrike Falcon, Microsoft Defender, Elastic SIEM, and various internal and external business systems.
• Collaborate closely with our SOC, offensive security, MSP, finance, sales, and IT infrastructure teams to identify automation opportunities and implement solutions.
• Ensure that automation systems are reliable, scalable, maintainable, and properly documented.
• Continuously monitor, improve, and troubleshoot automated processes.
• Contribute to operational efficiency improvements, innovation, and strategic automation initiatives across the entire business.
• Provide technical support, training, and guidance to colleagues in automation solutions.

Qualifications:

• Experience designing, building, and managing automation workflows.
• Strong Python programming skills with experience developing custom integrations and scripts.
• Familiarity with automation and orchestration platforms such as Torq, Tines, Cortex XSOAR, Swimlane, or similar.
• Experience integrating and automating multiple tools, cloud services, business applications, and APIs.
• Strong understanding of IT infrastructure, cybersecurity principles, and operational best practices.
• Strong problem-solving skills with a proactive approach to troubleshooting and continuous improvement.
• Experience identifying and integrating AI or machine learning solutions to enhance business processes.
• Experience implementing Infrastructure-as-Code or other X as Code solutions using tools like Terraform, as well as familiarity with structured data formats like YAML or JSON

Preferred Qualifications:

• Familiarity with SIEM and log management platforms such as Elastic, Sentinel, Splunk, or similar tools.
• Experience with cloud security and infrastructure automation in Azure and AWS.
• Experience or certifications in offensive security, penetration testing, cloud security, managed detection and response, or related fields.
• Ability to provide examples of past projects or code samples demonstrating relevant experience.

Join Vancord:

If you are passionate about automation, cybersecurity, and innovation, and thrive in a collaborative and dynamic environment, we’d like to hear from you. Apply today to join a team dedicated to significantly enhancing security operations and business efficiency.

Job Summary:

Vancord is seeking a Senior Security Engineer to serve as our SOC Lead. This is primarily a leadership position within the Security Operations Center; in addition, it is a role that safeguards our customers, protects our reputation, and upholds the trust that countless organizations place in Vancord every single day.

This person will balance technical depth and client success. You will guide our security analyst team, help engineer our detection strategies, shape our response posture, and represent the very best of Vancord’s operational security excellence.

Key Responsibilities

• Operations & Technical Execution
  • Lead, mentor, and uplift a team of SOC analysts whose work directly protects customers.
  • Serve as the senior escalation point for complex investigations, high-severity incidents, and real-time decision making.
  • Develop training, playbooks, and performance goals to ensure analysts thrive.
  • Refine and maintain detection and response workflows in tools such as Elastic Security, Microsoft Defender XDR, Microsoft Sentinel, CrowdStrike Falcon, and Torq (SOAR).
  • Design and maintain the telemetry pipelines, normalization workflows, and automation triggers that power our SOC.
  • Be a mentor to the analyst group.
• Customer Success & Relationship Management
  • Serve as a point of contact for escalations and customer communications during major incidents. Excellent customer relations & communication skills are a must.
  • Partner with the strategic consulting team and customer success teams to ensure client needs are met and exceeded.
  • Represent the SOC internally and externally, championing best practices, emerging threats, and the importance of strong telemetry hygiene.
  • Present SOC metrics, incident summaries, and operational improvements to customers in a clear, executive-ready format.
• Strategic Contributions
  • Contribute to SOC2 compliance and internal process maturity.
  • Provide feedback to Product and Engineering teams to improve Vancord’s Vantage MDR.
  • Stay ahead of emerging threats, industry best practices, and technology evolutions.

Required Qualifications

• 5+ years of experience in a SOC, Incident Response, or security observability environment.
• 3+ years of senior-level technical experience guiding analysts, leading investigations, or operating as a technical lead.
• Strong knowledge of SIEM, EDR, SOAR, and security telemetry (Elastic, Sentinel, Defender, CrowdStrike, SentinelOne, etc.).
• Demonstrated ability to lead and mentor technical teams.
• Strong communication skills, with the ability to present to executives and customers under pressure.
• Experience building runbooks, playbooks, or process documentation.
• Experience managing vulnerabilities, threat intelligence, and emerging threats.
• Experience using programming languages such as Python to automate security tasks.
• A strong understanding of data pipelines, normalization, and security observability.

Preferred Qualifications

• Advanced Detection & Telemetry Engineering: Expertise designing large-scale detection architectures, authoring advanced correlation logic, building ECS-aligned pipelines, and operating SIEM/EDR platforms such as Elastic, Defender, Sentinel, and CrowdStrike.
• Automation & Tooling Mastery: Proven ability to engineer SOC automation through SOAR platforms and Python-based tooling, including enrichment pipelines, ETL workflows, and data-stream integrations that measurably reduce manual workload and MTTR.
• Threat Intelligence, Threat Hunting & Incident Command: Deep experience conducting structured hunts, developing threat intelligence-driven detections, and leading major incident response events with clear executive communication and real-time decision making.
• Security Architecture & MSSP/MDR Experience: Strong understanding of cloud, endpoint, and identity telemetry; experience operating in high-velocity MSSP/MDR environments; and familiarity with SOC2/ISO/NIST frameworks, customer communications, and operational maturity programs.

Position Overview: We are seeking a highly motivated and results-driven Business Development Representative (BDR) to join our sales team within the IT / managed service provider (MSP) industry. The primary responsibility of this role is to identify and generate qualified leads for managed IT services (e.g., help desk, network management, cloud services, cybersecurity, and backup/disaster recovery). The successful candidate will initiate contact with potential customers, qualify needs and fit, nurture relationships, and convert qualified conversations into sales opportunities. This role is ideal for someone who aspires to grow into an outside sales position managing accounts and long-term relationships. You will be supported by a dedicated sales team, robust marketing resources, established procedures, and a strong brand. Success in this role requires comfort using a CRM to track outreach and activity; HubSpot experience is a plus but familiarity with any CRM is most important.

Key Responsibilities:

1. Lead Generation: Research and identify target accounts and contacts (e.g., local SMBs and mid-market organizations) using online research, intent signals, referrals, networking, industry events, and social channels.
2. Prospect Outreach: Execute early funnel outreach via phone, email, and social messaging to introduce Vancord’s managed IT services and book qualified discovery meetings. Clearly and professionally differentiate Vancord from competitors through value-based messaging.
3. LinkedIn Prospecting (Social Selling): Use LinkedIn and, where available, Sales Navigator to identify and engage target accounts and decision-makers. Build relevant lead lists, send professional connection requests and InMail messages, and engage with prospect content to improve response rates and meeting conversion.
4. Qualification and Needs Assessment: Qualify inbound and outbound leads by understanding their business goals, current IT environment, pain points (e.g., downtime, security risk, compliance requirements), decision process, timeline, and budget to determine fit.
5. Relationship Building: Build and maintain professional relationships with prospects by providing relevant information, responding to questions, and nurturing leads through the qualification process until handoff to the sales team.
6. Sales Opportunity Creation: Create and advance opportunities by articulating business outcomes (security, productivity, cost control) and confirming next steps, including scheduling discovery calls, assessments, or onsite/virtual consultations as appropriate.
7. Collaboration: Partner with Sales and Marketing to align outreach with MSP offers and campaigns (e.g., cybersecurity assessments, compliance readiness, cloud migrations) and to provide feedback on messaging, objections, and market trends.
8.  CRM Management: Maintain accurate contact, company, and deal records in the CRM. Log all activities (calls, emails, meetings), manage tasks, use sequences where appropriate, and ensure clean handoff notes for Account Executives.
9. AI-Enabled Prospecting and Productivity: Use approved AI tools to improve prospect research, personalize outreach at scale, prepare for discovery calls (account briefs), and summarize interactions. Validate AI-generated content for accuracy and maintain confidentiality by avoiding entry of sensitive customer data into unapproved tools.
10. Performance Metrics: Achieve or exceed monthly and quarterly targets for activity, meetings booked, qualified opportunities created, and pipeline influenced. Provide regular CRM reports and updates on key performance indicators (KPIs).
11. Database Management: Maintain data hygiene in CRM (deduplication, required fields, lifecycle stages) and segment prospects using lists/properties to support targeted outreach. Analyze performance by segment to improve messaging and conversion rates.

Qualifications and Skills:

1. Proven Experience: Experience in lead generation, sales development, or a similar role in a B2B environment; experience selling IT services, SaaS, telecom, or MSP offerings is preferred.
2. Sales and Communication Skills: Strong discovery and communication skills with the ability to translate technical capabilities into business outcomes. Excellent written and verbal communication skills.
3. LinkedIn Skills: Proficiency using LinkedIn for B2B prospecting, including effective profile hygiene, Boolean searching, building targeted lead lists, and applying professional outreach etiquette; Sales Navigator experience is preferred.
4. Relationship Building: Demonstrated ability to build trust quickly with business stakeholders (owners, operations leaders, finance) and to nurture prospects through a structured handoff to Sales.
5. Self-Motivated: Highly self-motivated and accountable, with a consistent track record of achieving activity and meeting targets in a high-volume outreach role.
6. Time Management: Strong organizational skills to prioritize accounts, manage multiple prospects, and execute follow-up with consistency.
7. CRM Proficiency: Comfortable using a CRM to manage pipelines or stages, log activity, set follow-ups/tasks, and maintain clean records for reporting and handoffs. HubSpot experience is preferred, but experience with any CRM (e.g., Salesforce, Microsoft Dynamics, Zoho) is valued.
8. AI Literacy (Responsible Use): Comfortable using AI features in HubSpot (where available) and other approved tools for writing assistance, call notes/summaries, and research. Able to craft effective prompts, review outputs critically, and apply internal guidelines for data privacy, security, and ethical use.
9. MSP/IT Services Knowledge: Understanding of managed services and common solution areas such as Microsoft 365, networking, endpoint management, backup/disaster recovery, cybersecurity fundamentals, and (where applicable) compliance drivers (e.g., HIPAA, PCI, SOC 2).
10. Resilience: Ability to manage rejection professionally, learn from feedback, and maintain consistent outreach activity.

Team Player: Collaborative mindset and strong internal communication to ensure smooth handoffs, accurate forecasting, and continuous improvement.

Join Vancord and Help Organizations Buy Security with Confidence

Vancord is a security-first managed services and cybersecurity partner helping organizations strengthen operations, reduce risk, and make smarter technology decisions. We deliver managed IT, cybersecurity, compliance, and advisory services through a practical, responsive, and relationship0driven approach that aligns technology decisions with real business needs.

We are seeking a seasoned, high-performing Account Executive to drive net new business and expand strategic client relationships in the B2B market. This is a consultative sales role for a proven professional who understands how to sell complex technology services, open doors with executive and technical decision makers, and convert opportunities into long term client partnerships.

This opportunity is best suited for a seller with a strong track record in the IT, managed services, cloud, infrastructure, and/or cybersecurity industry. The right candidate brings industry credibility, disciplined pipeline management, strong business acumen, and the ability to connect technical solutions to operational and strategic outcomes.

What You Will Do

• Own the full sales cycle from prospecting through close for managed IT, cybersecurity, and related professional services
• Identify, develop, and close new business opportunities within target accounts and strategic verticals locally and nationally
• Build and manage a healthy pipeline through outbound outreach, networking, partner relationships, events, referrals, and marketing-supported campaigns
• Engage with business and technical decision makers including Presidents, CFOs, CIOs, IT Directors, and other key stakeholders
• Lead discovery conversations that uncover business priorities, technology gaps, cybersecurity risks, operational pain points and compliance drivers
• Position Vancord’s services in a way that clearly translates technical capabilities into business value
• Collaborate with leadership, engineering, and marketing teams on account strategy, proposals, presentations and solution development
• Maintain disciplined opportunity management, activity tracking and forecasting within CRM and related sales tools
• Meet or exceed assigned revenue, margin, and performance goals
• Identify growth opportunities within existing client relationships where appropriate
• Represent Vancord professionally in meetings, presentations, events, and partner interactions
• Stay informed on industry trends, cybersecurity developments, managed services demand, and client buying opportunities

What Success Look Like

• You consistently build qualified pipeline and create new opportunities
• You run an organized, accountable sales process with accurate forecasting and follow-through
• You communicate effectively with both executive buyers and technical stakeholders
• You are confident opening new conversations and advancing them toward decisions
• You create trust quickly and position Vancord as a credible, high-value and long-term partner
• You bring energy, professionalism, and ownership to every stage of the sales process

What You Bring

Required:

• 5+ years of quota-carrying B2B sales experience in the IT, managed services, cloud, infrastructure, and/or cybersecurity industry
• Demonstrated success prospecting, building pipeline, and closing new business
• Proven experience selling consultative, recurring services rather than one-time commodity products
• Strong ability to communicate technical and cybersecurity concepts in business terms
• Experience selling to executive buyers as well as IT and operational stakeholders
• Consistent track record of meeting or exceeding sales goals
• Strong prospecting, presentation, negotiation, and relationship-building skills
• Excellent organizational habits and disciplined CRM management
• Ability to work independently while collaborating effectively across sales, marketing, leadership, and technical teams
• Professional presence, polished verbal communication, and strong business writing skills
• Bachelor’s degree in business or a related field preferred, or equivalent relevant industry experience

Preferred Experience

• Experience selling managed IT services, cybersecurity services, compliance advisory, cloud services, or security-focused consulting
• Familiarity with solution areas such as managed security, endpoint security, vulnerability management, identity and MFA, Microsoft security, cloud security, risk management, and compliance frameworks
• Experience in an MSP, MSSP, VAR, technology consulting, or cybersecurity services environment
• Working knowledge of CRM and PSA platforms such as Autotask, HubSpot, Salesforce, or similar tools
• Established regional business relationships, channel connections, or partner network involvement is a plus

Why Join Vancord

At Vancord, you will be part of a team that combines technical depth with a client-first mindset. Our business is built around trust, responsiveness, accountability and meaningful outcomes for our clients. We value professionals who are confident, collaborative, self-directed, and committed to delivering an exceptional experience from the very first conversation.

This role offers the opportunity to sell in a market where organizations continue to seek trusted guidance around technology, cybersecurity, and risk. You will have the ability to make a measurable impact, contribute to a strong and growing brand, and help shape long-term client relationships for a company that values both performance and professionalism.

Additional Information

Vancord is an equal opportunity employer. We are committed to building a workplace that values professionalism, respect, and opportunity for all employees.