Culture & Careers
Bringing Talent & Opportunity Together
At Vancord, we are collaborative and reward the thinking necessary to provoke change, and our hard work and ambition open the door to new possibilities. Our growing team is a testament to our culture and the opportunities we present team members with each and every day. If you are an ambitious, hard worker who thrives in an environment that values innovation, we want to hear from you.
What Team Members are Saying
The thing that I’m most proud about working here at Vancord, is being part of a team and my teammates. We’re not just coworkers. We’re actually a family. The passion that each person brings to the table and the quality, it really shines through in the work.
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Our Values
Vancord is an information security services company with a focus on incident response and proactive services such as, penetration testing and vulnerability assessments. Become part of a cutting-edge, growing cybersecurity company with top talent, a great culture, and exciting opportunities. Apply today.
We are experts and innovators.
We take pride in our work and celebrate our collective accomplishments.
We are collaborative and reward the thinking necessary to provoke change.
Our agility allows us to adapt and innovate.
Our morals and intuition drive us to do the right thing.
We are honest and transparent.
We respect each other and the integrity of our work.
We value all stakeholders for their voice and diverse perspectives.
Our hard work and ambition open the door to new possibilities.
We create and hold space for others to grow.
Benefits
We continuously strive to create a place where brilliance, creativity, and hard work are valued and celebrated. We are proud to offer competitive compensation packages, including the following benefits:
- Health insurance – HDHP/HSA
- Dental and vision coverage
- Life insurance
- Short and long-term disability insurance
- 401K with 4% company match
- Stipend for mobile phone/data
- Branded apparel
- Work-life balance
- Paid time off
- Professional development opportunities
Current Openings
Vancord is an equal opportunity employer. Our team is carefully curated to solve problems for our clients. We value individuals with different backgrounds, visions, ideas, and strengths.
We are seeking a Network Technician II to assist our Service Desk team in the complete desktop to infrastructure support of one of our key Managed Service clients in the education space. You will become an integral part of our team with responsibility for assisting our desktop and network support specialists with ticket resolution and end-user support
Responsibilities:
- Act as first responder to your assigned customers’ support and maintenance issues.
- Identify, troubleshoot and resolve hardware, software and network related issues affecting district end users
- Use existing help desk system to create, monitor and close tickets assigned to Technology Support Team
- Perform scheduled systems upgrades outside of normal business hours as needed
- Create and update documents for knowledge base
- Software and web services support (including contact and technical support with vendors)
- Repair (& facilitate repairs) for all hardware related issues
- Update/Create documentation as necessary
- Setup and support various hardware devices (end user computers, mobile devices, IP phones, servers, switches, printers and etc), as needed.
- Coordinates with other staff on completing tickets/work orders efficiently.
- Procures equipment, supplies and materials for the purpose of maintaining availability of required items and completing jobs efficiently.
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
- Flexibility in work hours contingent on needs of assigned customer when needed
- Travel within CT is required. Valid, Clean Driving Record Required.
- Occasional out of are travel may be required as well
- Other duties assigned as deemed appropriate by supervisor
Qualifications:
- Previous experience in supporting, repairing and managing end-user devices, specifically Chromebooks and Windows machines
- Proven familiarity with networks including wired, wireless, LAN/WAN
- Strong troubleshooting and critical thinking skills
- Strong attention to detail
- K12 Experience preferred
- Minimum one Industry Specific Certifications
We are seeking a Systems Engineer to join our growing Service Delivery team in the complete infrastructure support of our key Managed Service clients. The right candidate will be an integral part of our team with responsibility as an escalation point to assist with solving key problems, ticket resolution as well as strategic projects.
Responsibilities:
- Complete tasks as required to complete assigned customers’ support and maintenance issues.
- Identify, troubleshoot and resolve hardware, software and network related issues.
- Use existing help desk system to create, monitor and close tickets assigned to Technology Support Team
- Perform scheduled systems upgrades outside of normal business hours as needed
- Create and update documents for knowledge base
- Software and web services support (including contact and technical support with vendors)
- Repair (& facilitate repairs) for all hardware related issues
- Update/Create documentation as necessary
- Provide technical direction as necessary to more junior members of the customer support team
- Procures equipment, supplies and materials for the purpose of maintaining availability of required items and completing jobs efficiently.
- Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
- Flexibility in work hours contingent on needs of assigned customer when needed
- Travel within CT is required. Valid, Clean Driving Record Required. Occasional out of are travel may be required as well
- Other duties assigned as deemed appropriate by supervisor
Qualifications:
- 5-7 years of progressive experience implementing, managing and supporting IT infrastructure
- Proven mid to senior level knowledge with Server, virtualization and networking to include layer ⅔ and wireless
- Strong troubleshooting and critical thinking skills
- Strong attention to detail
- Mid to senior level industry certification highly desired
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