We bring your network to life
Expert Support of your Critical Infrastructure
24/7 Expert Support & Service
Our service desk is where the real value of our managed service organization begins and ends. Since its inception some 15 years ago we have continued to do the work to enhance and continuously improve our structure, process and toolset, enabling our best in industry engineers and technicians to continue to deliver an excellent customer experience 24 hours a day, 365 days a year.
Our innovative teaming model gives each customer a dedicated technical team to support day to day break/fix needs in addition to the weekly, monthly, and quarterly maintenance and proactive service that sets us apart from our competitors.
We develop excellent working relationships with our customers by providing each with dedicated engineers and technicians who understand their needs.
- Normal Business Hour Support
- After Hour Support (Tier 1)
- Two Critical Incidents (per contract)
- ITIL Service Management
- Industry Leading Support
- Proactive Response
- Technology Roadmap
- Critical Infrastructure Remote Monitoring
- Self-Healing & Automation
- Infrastructure Management & Patching
- Operating System Critical & Security Updates
- Infrastructure & Device Configuration Support
- Proactive Warranty Maintenance & Management
- Backup Management
- Anti-Virus Management