We bring your network to life
We provide expert analysis, management, and support of your critical infrastructure. We understand that the core of every successful business is a peak performing and optimally configured, secure wired and wireless network. We specialize in municipalities, K-12 (public & private), business, and public safety institutions.
Expert Support of your Critical Infrastructure
We understand that the core of every successful business is a peak performing and optimally configured secure network. Our areas of expertise include the following:
Secure Networking
Additional ServicesSecure Networking
Secure Networking
Vancord designs hard-wired and wireless network platforms with increased accessibility, flexibility, and productivity in all facets of business. We enable companies to access information in real-time, work from any location, and maximize productivity in the 24/7 business cycle.
Secure Compute
We have your networking needs covered, everything from Layer 1 with cable management through Layer 3 including SD-WAN solutions provides swift, strong, enduring, and streamlined network infrastructures which scales to the life cycle of technologies. Vancord empowers organizations to access the internet, conserve bandwidth, and perform all the day-to-day functions that cater to a successful business.
Additional Services
Our team also has extensive experience in the following areas
Operating Systems
MS Server and Workstation, MAC, Linux
Converged and Hyperconverged (storage)
Dell, Nutanix
Server Virtualization
VMware ESX
Cloud and Hybrid Solutions
Azure/AWS
Haas (Hardware as a Service)
Incident Readiness & Response
Our experts are here to help architect and build a secure, high-performance network for your organization.
24/7 Expert Support & Service
Our service desk is where the real value of our managed service organization begins and ends. Since its inception some 15 years ago we have continued to do the work to enhance and continuously improve our structure, process and toolset, enabling our best in industry engineers and technicians to continue to deliver an excellent customer experience 24 hours a day, 365 days a year.
Our innovative teaming model gives each customer a dedicated technical team to support day to day break/fix needs in addition to the weekly, monthly, and quarterly maintenance and proactive service that sets us apart from our competitors.
We develop excellent working relationships with our customers by providing each with dedicated engineers and technicians who understand their needs.
Core Support
Core Support Plus
Advanced SupportCore Support
Includes:
- Normal Business Hour Support
- After Hour Support (Tier 1)
- ITIL Service Management
- Industry Leading Support
- Proactive Response
- Technology Roadmap
- Critical Infrastructure Remote Monitoring
- Self-Healing & Automation
- Infrastructure Management & Patching
- Operating System Critical & Security Updates
- Infrastructure & Device Configuration Support
- Proactive Warranty Maintenance & Management
- Backup Management
- Anti-Virus Management
Core Support Plus
Includes:
- Normal Business Hour Support
- After Hour Support (Tier 1)
- ITIL Service Management
- Industry Leading Support
- Proactive Response
- Technology Roadmap
- Critical Infrastructure Remote Monitoring
- Self-Healing & Automation
- Infrastructure Management & Patching
- Operating System Critical & Security Updates
- Infrastructure & Device Configuration Support
- Proactive Warranty Maintenance & Management
- Backup Management
- Anti-Virus Management
- + User Endpoint Management
- + Desktop/Laptop Patch Management
- + Warranty Reporting & Part Installation
- + Client Operating System Support
Advanced Support
Includes:
- Normal Business Hour Support
- After Hour Support (Tier 1&2)
- ITIL Service Management
- Industry Leading Support
- Proactive Response
- Technology Roadmap
- Critical Infrastructure Remote Monitoring
- Self-Healing & Automation
- Infrastructure Management & Patching
- Operating System Critical & Security Updates
- Infrastructure & Device Configuration Support
- Proactive Warranty Maintenance & Management
- Backup Management
- Anti-Virus Management
- User Endpoint Management
- Desktop/Laptop Patch Management
- Warranty Reporting & Part Installation
- Client Operating System Support
- + Virus Remediation
- + Managed Desktop/Laptop Backup
Types of Support
We support our customers across their entire IT journey—from network architecture to incident protection and response. Our support services include:
Customer Support
Our expert team of technicians and engineers support your Information Technology needs, whether you’re experiencing computer problems or your network is completely down, our expert technicians will solve your issues accurately and efficiently.
Infrastructure Support
Our array of services covers everything from Operating systems to Server Virtualization, shared storage to wired and Wireless Networks, including backup and business continuity solutions. Each managed service customer receives not only industry-leading infrastructure support but also a baseline of cybersecurity that can lay the groundwork for cybersecurity insurance or a full-fledged security plan.
Endpoint Support
Our Endpoint Support keeps your workstation operating system and supported applications updated in addition to real time Virus Remediation as well as Spyware & Grayware Removal.
HaaS
Hardware as a Service addresses those difficult to manage hardware refresh cycles through our integrated turn key solution that will satisfy all your IT Business needs along with the day-to-day break/fix and proactive maintenance to keep your business succeeding, for one low monthly fee. Learn More
Featured Services
Building and maintaining a sound infrastructure is just the beginning. Our team of engineers and security experts are here to help you defend your more valuable information and respond in the event of a cybersecurity attack.
Work with a Partner You Can Trust
Our goal is to provide an exceptional experience to each and every client. We learn your business and protect it as if it were our own. Our decades of experience combined with our expert team of engineers and security professionals provide you with guidance, oversight, and peace of mind that your systems are safe and secure.
