managed services > managed it services

managed services

Managed IT Services that Optimize Performance

We architect, implement, and manage IT solutions that are customized to suit your needs. Our experienced team of IT engineers work to design both physical and virtual environments that provide flexible, scalable options to support your evolving needs.

Our Support Packages

We specialize in managed services and our dedicated support technicians work non-stop to monitor and respond to critical network incidents.

A Better Way to Manage IT

Streamline disparate systems
Remote monitoring and management
End-to-end workflow management system
Shared storage, wired, and Wireless Network support
Industry-leading infrastructure support with baseline of cybersecurity
Digital environment audit & vulnerability scans
Network diagram & ecosystem documentation
Dedicated team of engineers and cybersecurity experts

Our Unique Approach

Most MSPs use off-the-shelf solutions and try to fit square pegs into round holes. Vancord’s approach is unique. Our team has worked meticulously to build, maintain, and enhance several disparate systems, which we have now completely integrated and customized to meet the needs of our customers and your team. We leverage remote monitoring and management, coupled with an end-to-end workflow management system, to deliver a full lifecycle of services to each of our distinct and diverse clients.

Our Simple Onboarding Process

Our industry-leading onboarding process includes a dedicated project team, which makes our managed IT services custom to each client. During this process a customer management team gains access to the documentation and tools necessary to deliver an award winning, ITIL based service that is available 24×7.

In addition to learning about your entire digital environment, the team documents key operational processes and technical dependencies your business relies upon. Once gathered, this information is applied throughout the account management lifecycle, whether it is to identify and address problems, trends, or recommend emerging technologies that create business efficiencies. Our teaming model ensures rapid responses and frequent 1:1 communication with technical teams.

Kickoff

We start our onboarding process by holding a kickoff call to explore partnership communication as well as what to expect regarding proactive maintenance and support. Our main goal is to ensure we become an efficient and knowledgeable extension of your IT team.

Discovery

Our engineers take the time to understand how your IT assets, systems, and applications interact to provide your business with the technological power required to survive and thrive. We document your entire IT environment in our document management system and set up a living document showing a visual representation of your IT infrastructure.

Assessments

An engineer then reviews your IT systems with a keen eye toward security, noting everything from the operating system, version, patch level, and configuration to switching IOS versions and running applications. Security best practices are implemented, including deactivating outdated versions of software, deleting old versions of ciphers, patching network equipment — all carefully coordinated and managed with our customer’s team.

Scans

Following this initial security sweep, our Cybersecurity team performs a vulnerability scan. Our security engineers use the best of breed and customized scanning solutions to uncover, document, and mitigate security flaws and potential risks. The cybersecurity step of our onboarding process lowers risk and increases the overall security baseline.

Discovery Report

Upon completion of the onboarding process, a customer meeting is held to share the key deliverables generated during the process. A customer runbook and network diagram are just a few of the benefits our customers receive upon signing up for managed services.

What Clients Are Saying

“The thing that I’m most proud about working here at Vancord, is being part of a team and my teammates. We’re not just coworkers. We’re actually a family. The passion that each person brings to the table and the quality, it really shines through in the work.”

“The thing that I’m most proud about working here at Vancord, is being part of a team and my teammates. We’re not just coworkers. We’re actually a family. The passion that each person brings to the table and the quality, it really shines through in the work.”

Featured Services

Building and maintaining a sound infrastructure is just the beginning. Our team of engineers and security experts are here to help you defend your more valuable information and respond in the event of a cybersecurity attack.

Work with a Partner You Can Trust

Our goal is to provide an exceptional experience to each and every client. We learn your business and protect it as if it were our own. Our decades of experience combined with our expert team of engineers and security professionals provide you with guidance, oversight, and peace of mind that your systems are safe and secure.