Managed IT Services that Optimize Performance
We architect, implement, and manage IT solutions that are customized to suit your needs. Our experienced team of IT engineers work to design both physical and virtual environments that provide flexible, scalable options to support your evolving needs.
Our Support Packages
We specialize in managed services and our dedicated support technicians work non-stop to monitor and respond to critical network incidents.
- Normal Business Hour Support
- After Hour Support (Tier 1)
- Two Critical Incidents (per contract)
- ITIL Service Management
- Industry Leading Support
- Proactive Response
- Technology Roadmap
- Critical Infrastructure Remote Monitoring
- Self-Healing & Automation
- Infrastructure Management & Patching
- Operating System Critical & Security Updates
- Infrastructure & Device Configuration Support
- Proactive Warranty Maintenance & Management
- Backup Management
- Anti-Virus Management
A Better Way to Manage IT
Our Simple Onboarding Process
Our industry-leading onboarding process includes a dedicated project team, which makes our managed IT services custom to each client. During this process a customer management team gains access to the documentation and tools necessary to deliver an award winning, ITIL based service that is available 24×7.
In addition to learning about your entire digital environment, the team documents key operational processes and technical dependencies your business relies upon. Once gathered, this information is applied throughout the account management lifecycle, whether it is to identify and address problems, trends, or recommend emerging technologies that create business efficiencies. Our teaming model ensures rapid responses and frequent 1:1 communication with technical teams.
We start our onboarding process by holding a kickoff call to explore partnership communication as well as what to expect regarding proactive maintenance and support. Our main goal is to ensure we become an efficient and knowledgeable extension of your IT team.
Our engineers take the time to understand how your IT assets, systems, and applications interact to provide your business with the technological power required to survive and thrive. We document your entire IT environment in our document management system and set up a living document showing a visual representation of your IT infrastructure.
An engineer then reviews your IT systems with a keen eye toward security, noting everything from the operating system, version, patch level, and configuration to switching IOS versions and running applications. Security best practices are implemented, including deactivating outdated versions of software, deleting old versions of ciphers, patching network equipment — all carefully coordinated and managed with our customer’s team.
Following this initial security sweep, our Cybersecurity team performs a vulnerability scan. Our security engineers use the best of breed and customized scanning solutions to uncover, document, and mitigate security flaws and potential risks. The cybersecurity step of our onboarding process lowers risk and increases the overall security baseline.
Upon completion of the onboarding process, a customer meeting is held to share the key deliverables generated during the process. A customer runbook and network diagram are just a few of the benefits our customers receive upon signing up for managed services.