Key Benefits:
Superior Incident Response & Threat Intelligence – Powered by our vendor agnostic EDR/XDR stack and paired with live analysts who investigate and report on threats with precision.
Platform Flexibility Without the Overhead – Windows, macOS, Linux, and cloud-native support, no on-site servers required. Scalable, secure, and easy to deploy.
Proactive Threat Hunting – Our team identifies hidden threats like zero-days, lateral movement, and fileless malware before they become full-blown attacks.
Defined SLAs That Guarantee Speed – Critical: 2 hrs | Medium: 8 hrs | Low: 24 hrs.
Automated host isolation within 4 hours for critical threats using SOAR.24×7 Expert Threat Monitoring – Our team investigates, validates, and advises on every alert. You get remediation guidance, not just raw data.
Reduced Complexity = Lower Overhead – Filter out the noise. Reduce security staffing needs while improving accuracy and response speed.
Our Process Is Built to Deliver Speed and Clarity
Here’s exactly how our service-level commitments and methodology keep you protected, without the guesswork.
Structured Onboarding Process
Defined SLAs by Severity
- Medium: Response within 8 hours
- Low: Response within 24 hours
We act fast and track every second.
Fast Containment with SOAR
Methodical Service Phases
Kickoff → Deployment → Validation → Training → Reporting
Each step is collaborative, transparent, and designed to support your goals.
Predictable Results. Proven Method.
Key Advantages:
No More Guesswork – Know exactly how and when we respond.
Fewer Escalations, More Action – Smart filters send only the most relevant alerts to your team.
Rapid Host Isolation – Stop threats before they spread.
Easy Setup – Minimal effort required from your internal team.
Compliance-Friendly – Supports NIST, DFARS, ISO 27001, CMMC reporting
What Our Clients Say
Katey Cheplick
AVP for Technical Solutions & Systems
I’m Katey Cheplick. I am the associate vice president for technical solutions at Keuka College. I met Vancord through a series of events. Basically, we had a situation and an...
Read Full TestimonialJim Betzig
CEO - Coastal Bridge Financial
I’m Jim Betzig and I’m the CEO of Coastal Bridge Financial and we’re a registered SEC, a registered investment advisory firm that manages six billion dollars in assets. Cybersecurity is...
Read Full TestimonialAndrew Johnson
Assistant to the CIO - ECSU
I’m Andrew Johnson. I work at Eastern Connecticut State University and it’s a public liberal arts university in Connecticut. Cyber security is important to us here at Eastern primarily because...
Read Full TestimonialLucy Healey
CFO - A Secondino and Sons
The relationship between A. Secondino and Son, Inc. (“ASSI”) and Vancord has come to feel like more of a partnership than a customer/provider experience. Not only do we consult on...
Read Full TestimonialPhil Ames
CISO - Raiinmaker
In preparation for a product launch at Raiinmaker, we evaluated several providers and decided to engage with Vancord. Vancord’s team was great at working with us and our aggressive timelines...
Read Full TestimonialRyan Pasquella
Vice President - JRC Corporate
Our partnership with Vancord enables us to stay focused on what we do best, while trusting that our technology needs are in expert hands. Their team brings deep knowledge across...
Read Full TestimonialVictoria T. Ferrara
Founder & Legal Director - Worldwide Surrogacy Specialists
I have been very happy with the managed services I received from Vancord. You guys are always there for me and my company, especially Trilok and Marco. I love those...
Read Full TestimonialOMEGA Engineering
Vancord has been very professional and dedicated to us on any request, no matter what. We like the support that Vancord gives us. All of the Vancord support engineers are...
Read Full TestimonialSaint Thomas More Chapel & Center at Yale University
STM would like to commend Vancord and its entire staff for its outstanding performance and dedication to excellence. With the difficulty of staying ahead of the technological trends, Vancord has...
Read Full TestimonialAlbertus Magnus College
Vancord has been a close partner with Albertus for many years, and our increasingly close relationship results from the clear development and expansion of the services and expertise of the...
Read Full TestimonialFamily Vision Center
We have had the pleasure of working with Vancord to get our new office IT needs satisfied. We have received exceptional customer service all throughout this project… everyone has gone...
Read Full TestimonialChapel Haven Schleifer Center, Inc.
Chapel Haven has had the pleasure to work with Vancord for both service and support, as well as at a major project level. All employees at Vancord have been tremendous...
Read Full TestimonialGenerations OBGYN
I, personally, have been working with Vancord since 2010. Together, we have experienced some out-of-the-norm occurrences (fire, floods, office relocations). As a Practice Manager, I have come to know what...
Read Full TestimonialMerchant Financial Group
… I had several high-priority projects either in process, one being our company-wide cut-over from a workgroup network to Active Directory. Vancord’s work on setting up our new AD system...
Read Full TestimonialMilford Fire Department & Police Department
I must say that Vancord…has been nothing but exceptional in helping me on the public safety networks for both Police and Fire… demonstrating professionalism and has a great deal of...
Read Full TestimonialOur Clients
Trusted by Risk-Aware Organizations Across Industries
Want a Security Partner Who Delivers What They Promise?
Our SLAs are more than numbers, they’re commitments. Let’s walk through our response times and onboarding process together.
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FAQs – Everything You Need to Know About Our SLAs & Methodology
- Our SLA’s specify that for critical alerts, we respond within 2 hours. Medium alerts are handled within 8 hours, and low-priority issues within 24 hours. We pride ourselves at keeping our response times lower.
- Our SOC analysts review every alert first. Only validated, high-risk events are escalated to your team, saving time and reducing noise.
- Using SOAR automation, we isolate high-risk endpoints within 4 hours for critical events.
