Katey Cheplick
AVP for Technical Solutions & Systems
I’m Katey Cheplick. I am the associate vice president for technical solutions at Keuka College. I met Vancord through a series of events.
Basically, we had a situation and an incident where we didn’t really know how to proceed and what the right steps were. So, through kind of a late night session, working with my team, we found Vancord, we knew a few colleges around us worked with Vancord and they had come highly recommended. I submitted a ticket through their online platform and had a call within 15 minutes from Jason.
Jason was great. When he first called, he was briefed on the situation. He walked us through the appropriate next steps.
He did all of this without us even signing a contract, which I thought was great. It showed that they really cared about making sure we were able to recover from whatever was going to come and then we could deal with the paperwork later. Since that incident, we continue to work with Vancord on a number of things to make sure that we have taken all the necessary steps to make sure that we have safeguarded ourselves and our institution.